Streamline third-party customer support.
Customers are starting to delegate customer support tasks to third parties. This creates new challenges and opportunities for contact centers.
How we help
contact centers:
(1) Security.
Verify that third parties have authority to act on behalf of your customers.
We handle security compliance for you. Only verified customer queries reach your contact center.
(2) Efficiency.
We provide a free web-based dashboard where you can handle third party requests asynchronously.
Our premium service allows you to automatically resolve these tickets in real time for the customer.
(3) insights.
Our dashboard allows you to track volumes, sources, efficiency and ticket status.
Pricing
For Contact Centers:
Free - we provide a free web-based dashboard for your team to asynchronously resolve AI assistant tickets.
Premium - Our premium service fully automates the process for ten cents(10ยข)per successfully resolved ticket.